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Scottish Public Services Ombudsman
Website containing downloadable versions of Child Friendly Complaints Handling Principles and Child Friendly Complaints Handling Process Guidance made by the Scottish Public Services Ombudsman. Useful for individuals or organisations looking to put in place a child friendly complaints process.
2) Scenario – Designing a child friendly feedback process
Together (Scottish Alliance for Children's Rights)
A one page pdf detailing a scenario where a courts and tribunals service wanted to ensure children and young people could give feedback. Useful for individuals considering child friendly feedback mechanisms.
3) Child Friendly Complaint and Feedback Mechanisms: Tip Sheet
Olonchimeg Dorjpurev, Child Protection Area of Responsibility, Plan International Myanmar, Accountability to Affected Populations and Community Engagement Working Group
A five page pdf which details elements of a child friendly feedback and complaints process. Useful for individuals or organisations looking to set up or improve a feedback process.
4) Get help – children and young people
Children and Young People Commissioner Scotland
Children and Young People Commissioner Scotland webpage detailing the support they offer to children and young people, and how they can get in touch if they think rights haven’t been respected, or if they have a question about human rights. Useful for individuals working directly with children and young people.
This is a Scottish Government-funded project. This webpage, and the linked resources within it have not been produced by the Scottish Government and so the Scottish Government cannot guarantee their quality or accuracy. Nothing on this webpage and in its linked resources is intended to constitute legal advice. Readers should seek their own independent legal advice with respect to any legal matter.